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Tuesday, February 22nd 2005
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Wednesday, February 23rd 2005
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8:45 - 9:00
Registration and Coffee
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9:00 - 9:15
Registration
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9:00 - 9:15
Introduction to the Topic and of the Speakers
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9:15 - 10:00 (1st floor, room No 3)
Communication skills - basic concepts, methods and
techniques to improve
Dr Aurora Dragomiristeanu
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9:15 - 10:00 (1st floor, room No 3)
Conceptual framework to improve quality - definitions, measures, methods and techniques.
Prof. Rafal Nizankowski
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10:00 - 10:45 (1st floor, room No 3)
Negotiation and conflict resolution - techniques and practical approaches
Dr Aurora Dragomiristeanu
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10:00 - 10:45 (1st floor, room No 3)
The quality improvement cycle
Prof. Rafal Nizankowski
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10:45 - 11:00
Coffee/Tea Break
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10:45 - 11:00
Coffee/Tea Break
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11:00 - 11:45 (1st floor, room No 3)
Managing the supervision process - motivations, changes and innovations implementation
Dr Aurora Dragomiristeanu
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11:00 - 11:45 (1st floor, room No 3)
Quality management programs - implementation, organizational and leadership changes for quality improvement, monitoring and strategy
prof. Rafal Nizankowski
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11:45 - 12:30 (1st floor, room No 3)
Rationalizing of purchasing process - collective or individual, central or local, wholesale or not. Tender procedures. Lessons from other countries
Dr Aurora Dragomiristeanu
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11:45 - 12:30 (1st floor, room No 3)
Pharmaceutical supply system in hospitals - techniques to increase their efficiency and effectiveness
Prof. Rafal Nizankowski
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12:30 - 13:00
Discussion
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12:30 - 13:00
Discussion
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13:00 - 13:30
Lunch
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13:00 - 13:30
Lunch
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13:30 - 14:15 (1st floor, room No 3)
Exercise - Team building ( for one group) and negotiation ( for second group)
Dr Aurora Dragomiristeanu
Co- facilitator - Bilynska, Maryna
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13:30 - 14:15 (1st floor, room No 3)
Case study - Quality management programs implemented (Accreditation procedures & patients satisfaction measures in Poland)
Prof. Rafal Nizankowski
Co-facilitator - Babintseva, Larysa
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14:15 - 16:00
(3rd floor, room No 1, IT Department)
Group 1
Facilitators Dr Aurora Dragomiristeanu and Bilynska, Maryna
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14:15 - 16:00
(2nd floor, room No 46)
Group 2
Facilitator prof. Rafal Nizankowski and Babintseva, Larysa
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14:15 - 16:00
(3rd floor, room No 1,
IT Department
Group 1
Facilitators Dr Aurora Dragomiristeanu and Bilynska, Maryna
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14:15 - 16:00
(2nd floor, room No 46)
Group 2
Facilitator prof. Rafal Nizankowski and Babintseva, Larysa
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16:00 - 16:15
Coffee/Tea Break
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16:00 - 16:15
Coffee/Tea Break
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16:15- 17:00
Presentation of group work results and final discussion
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16:15- 17:00
Presentation of group work results and final discussion
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